Policies

We Stand In and Behind Our Boots
West Coast Shoe Company will consistently strive to provide products and services that meet or exceed the requirements and expectations of our customers. We will always endeavor to purchase the highest quality materials available to us. We will not take shortcuts, or do anything to compromise the quality of our boots. We will maintain the time-honored methods in our craftsmanship with no exception and wherever possible improve. Each pair of boots is carefully inspected before leaving the factory. Should you experience a problem with the boots (within 90 days from the date of delivery of boots to the original purchaser) please return as follows:

If boots were purchased directly from the Wesco factory:
  1. Email warranty@wescoboots.com or call our warranty department at ext. 230 with any questions.
  2. Box and return boots within the 90-day warranty period.
  3. Write a note specifically explaining the problem and enclose in box. Please include your name, phone number, full mailing address, and email address in your note.
  4. Enclose a copy of the packing slip or sales order receipt as proof of purchase.
If boots were purchased from a Wesco dealer:
  1. Please send or bring boots back to dealer within the 90-day warranty period. DO NOT contact or send boots to West Coast Shoe Company.
  2. Write a note, or explain to the dealer exactly what the problem is.
  3. Photocopy your sales receipt. Keep one copy and give the other to the dealer.

Changes:
Changes can usually be made from the date of order and into the very early stages of production. If the change cannot be made, we will advise you. Please call for authorization to change. All changes are a $30.00 charge per pair.

Cancellations:
We generally cannot accept cancellations for custom boot style orders. Please call for authorization to cancel. Orders for stock items can be cancelled. A $30.00 cancellation charge for custom boot styles will apply.

Limited Warranty
This warranty is made to the original purchaser of each item of new boots from West Coast Shoe Company.
West Coast Shoe Company warrants that boots sold are merchantable and free of defects in workmanship and materials at the time of shipment from the company's factory.
West Coast Shoe Company will repair, or at its option, replace, any boots which under normal use fail to conform to this warranty.
West Coast Shoe Company will repair or replace boot or boots without charge for materials or service, provided that the defective boot or boots are returned to the company's factory, postage paid, within 90 days from the date of delivery of the boots to the original purchaser.
West Coast Shoe Company shall not be liable for any damages or loss beyond replacement, repair, or refund of the purchase price.
West Coast Shoe Company’s liability shall be limited exclusively to repairing or replacing the boots under the conditions as aforesaid, and in no event will the company be liable for consequential damages, including but not limited to economic losses or injuries sustained while wearing West Coast Shoe Company boots.